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PostPosted: Sat Mar 24, 2018 8:41 am    Post subject: San Antonio Spurs Hats Reply with quote

Consider the following questions:

1) How can mobility help delight customers without even providing a single mobile enabled feature to them?
2) How to balance analytics based customer cross sell and customer experience without crossing the line?
3) Why are organizations unable to bring together silos when it comes to customer experience? 4) What do high net worth individuals really need?
5) Why do customers’ ratings of their mobile experiences go against all research & expectations?
6) Why is there not emerging a leader’s view of the enterprise and its customer ecosystem?

Great questions with complex answers; and this is just a sampling of the engaging topics that came up during Mindtree’s mobility strategy and customer experience dinner in NYC on the 21st.

If you can get a few customers together , brainstorm and debate potential trends, discuss approaches to meet them, and also analyze the most important challenges that slow down adoption and progress, it leads to true innovation on both services and products. Now if such a discussion were to be over dinner and wine, leading to a relaxed , no holds barred discussion, then you really exceed the bar.

Our mobility dinner in NYC on mobility strategy and customer experience was an excellent culmination to weeks of planning and organizing. We thank our event partners Kony who provided an excellent mobility and multi-channel platform, and also Everest group who led a thought provoking discussion.

We kicked off with a fascinating presentation on the evolution of the world’s most innovative museum and how they balance mobility needs for customer engagement and generation of new revenue streams. Balancing the needs of donors, curators, customers , operations and finance is no easy task. And maintaining the vision of education and making art accessible to all is itself a fine art when it needs to be achieved in the light of integrating consumer experiences with operational efficiency and meeting revenue targets to keep the lights on.

Next up was a million dollar question. Should we even attempt creating a long term mobility strategy in this fast changing world? Or should we just create a set of guiding principles that achieve the goals of:

1) Countering business disruption
2) Achieving digitization and multi-channel integration
3) Making the experience more relevant
4) Being more agile when it comes to innovation and improvements
5) Build a solid backbone that is ready for the uncertain future

The bottom line conclusion was that customer experiences must be mapped across channels to uncover opportunities to delight and satisfy customers as they interact with us. Supporting this premise was the principle of creating a mobility needs universe which takes into consideration internal and external stakeholders as well as their influence on both revenue and efficiencies. A mobility universe created through a structured process, will yield surprising insights into what to build, when to build, and how to build. A business aligned IT strategy is facilitated and made easy by such an approach.

Finally, the perplexing questions:

1) If everyone knows what to do , why are customers still interacting with us in silos? And likewise, why can’t we seem to provide customers a unified experience?
2) Why do we focus on the tip of the iceberg, when the real key to unlocking the potential of mobility and goal of multi-channel integration is all the machinery beneath the surface (apps, data, middleware , and infrastructure?)

This year, Swedish automaker Saab celebrates its diamond anniversary. And to commemorate such important event, the Swedish automaker has offered 60th Anniversary Editions of its 9-3 and 9-5 models for the 2007 model year which are already distributed at various dealerships. The 9-3 special editions are available in sedan, wagon (SportCombi), and convertible body styles that get their foundation on the base 2.0T trim. The 9-3 Saab editions are powered by a 2.0-liter 210 horsepower turbocharged four-cylinder mated to a standard six-speed manual or an optional five-speed automatic.

The Swedish automaker wants to make value of an important part of the 9-3 equation and to accomplish this , the Aero models which are powered by a 2.8 liter turbo V6 with a price of $33,545 were ruled out. Replacing them were the 9-3 Anniversary Editions that are equipped with new five-spoke 17 inch alloy wheels, dark walnut trim, black floor mats with grey binding, premium audio with XM Satellite Radio and a six-disc changer , dual-power front seats, front fog lamps, and black leather sport seats with grey inserts complete with SAAB embossments. In addition, the 9-3 sedan and convertible will get a top-of-the-line GM bumper plus a body-color trunk lid spoiler. The base prices for the 9-3 Anniversary Editions are $28,820 for the sedan , $40,065 for the convertible and $30,065 for the wagon.

The 9-5 Anniversary Editions are available in sedan and wagon body styles. And if for the 9-3 Anniversary Editions, Saab ruled out its Aero models for the 9-5 it?s entirely the opposite since the automaker decided to start with the Aero premium versions which are equipped with a sport-tuned suspension, metallic interior trim , leather sport seats, plus a complimentary two-day package at the Saab Aero Academy at the Road Atlanta race course.

The 9-5 Anniversary Editions is packed with all the features found on the 9-3 Editions plus more since it has a Visibility Package consisting of Saab parking Assistance, xenon headlamps, auto dimming outside mirrors, and rain-sensing wipers. The SportCombi models also get a chrome aircraft-shaped handle in the cargo floor and chrome. Wholesale Throwback Jerseys Wholesale Throwback Jerseys Wholesale MLB Jerseys China Wholesale NHL Jerseys Wholesale NBA Jerseys Free Shipping Wholesale MLB Baseball Jerseys Cheap Jerseys China Cheap College Baseball Jerseys Cheap NFL Jerseys
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